FAQ
❓ Frequently Asked Questions
🛒 Do you ship outside the Netherlands?
Yes! We ship to the Netherlands, Belgium, Germany, Austria, and Luxembourg. If you're in another country and want to place an order, feel free to contact us to explore the options.
⏱️ How long does delivery take?
Delivery within the Netherlands takes 1–2 business days. For Belgium, Germany, Austria, and Luxembourg, shipping usually takes 2–4 business days. You'll receive tracking information once your order ships.
📦 Is shipping free?
We offer free delivery within the Netherlands for orders over €60. For other countries, shipping fees are calculated at checkout based on your location.
🎁 What are blind boxes?
Blind boxes are sealed packages containing a surprise collectible figure from a themed set. You won’t know which figure you get until you open it — that's part of the fun!
♻️ Can I return or exchange items?
Yes, you can return unopened items within 14 days of receiving your order. Please view our return policy or contact us directly for instructions.
🎪 Where can I find you at conventions?
We attend major events like Heroes Comic Con, FACTS, GameForce, Made in Asia, and TomoFair. Follow us on social media to see where we'll be next!
✉️ How can I contact you?
The best way to reach us is by email at info@toyhaven.nl. We aim to reply within 1–2 business days.