Privacy policy
Privacy Policy
Last updated: March 24, 2025
Quick Summary:
This Privacy Policy explains how Toy Haven (“we”, “us”, “our”) collects, uses, and shares your personal data when you use our website and services. It includes details about what information we collect, why we collect it, your rights, and how to contact us. If you have any questions, please contact us at info@toyhaven.nl.
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1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. We will post the updated policy on our website and change the "Last updated" date accordingly.
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2. How We Collect and Use Your Personal Information
To provide our services, we collect personal information in the following ways:
Directly from you when you make a purchase, contact us, or create an account.
Automatically through your use of our site (e.g., IP address, browser, device).
From third parties such as payment processors and service providers (e.g., Shopify, our ecommerce platform).
We may use this information to:
Provide and improve our services
Process your payments and fulfill orders
Respond to inquiries and provide customer support
Comply with legal obligations
Prevent fraud or misuse of our services
Send marketing communications (where permitted by law)
We do not sell or share sensitive personal information without your consent.
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3. Information We Collect
Information You Provide:
Name, email, phone number, billing/shipping address
Order details and payment confirmations
Account information (e.g., username, password)
Communications with customer support
Information We Collect Automatically:
Usage data such as IP address, browser type, device info, referring URLs, interaction with pages and content
Information from Third Parties:
Shopify (our ecommerce platform) and its integrated services
Payment processors (e.g., for secure payment handling)
Advertising and analytics partners
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4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to improve your experience, understand how the site is used, and support marketing efforts.
You can manage your cookie preferences through your browser settings and via the cookie banner shown on your first visit. Blocking or disabling cookies may affect your experience on our Site.
For more information about the cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies
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5. Shopify’s Role as Data Processor
Our store is powered by Shopify. Shopify acts as our data processor and handles much of the technical backend for order processing, payments, and security. Their processing of your data is governed by Shopify’s Privacy Policy and Consumer Privacy Policy.
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6. How We Share Personal Information
We may share your information with:
Service providers (e.g., IT support, fulfillment, analytics, marketing)
Payment providers and financial institutions
Shipping partners
Our affiliates (within Toy Haven)
Legal authorities if required by law
Third parties with your consent (e.g., for login or social sharing)
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7. Your Rights
Depending on your location, you may have the following rights:
Access or request a copy of your data
Request deletion or correction
Object to or restrict processing
Data portability
Withdraw consent
Opt out of marketing or targeted advertising
File a complaint with your local authority
Appeal a denial of your request
You can exercise your rights by contacting us at info@toyhaven.nl.
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8. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
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9. Security and Retention
We take appropriate measures to protect your personal data, but no system is completely secure. Please avoid sending sensitive information via insecure channels.
We retain your personal data as long as necessary to:
Provide the services
Comply with legal requirements
Resolve disputes or enforce contracts
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10. International Transfers
Your information may be processed outside your country of residence, including in countries that may not provide the same level of data protection. For transfers from the EEA or UK, we rely on mechanisms such as Standard Contractual Clauses (SCCs).
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11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@toyhaven.nl
Address: Ekersdijk 31, Enschede, 7534 AX, Netherlands
For purposes of applicable data protection law, Toy Haven is the data controller of your personal information.