Elegant Mouse Girl in White Dress

Yes! At Toy Haven, we ensure that every set meets our quality standards. If you receive a defective or incomplete product, we’ve got you covered.

✅ Warranty Coverage (Toy Haven Guarantee)

• Missing Pieces? Let us know within 30 days of delivery, and we’ll send replacements (if available).
• Defective or damaged parts? We’ll provide a free replacement or a store credit if the issue is reported within 30 days.

⏳ Warranty Period

• Coverage applies up to 30 days after purchase.

❌ What’s Not Covered?

• Normal wear and tear after use.
• Lost pieces after assembly.
• Accidental damage.
• Modifications or third-party repairs.

💡 Need assistance? Contact our team at [info@toyhaven.nl] with your order number and a photo of the issue. We’ll be happy to help!

At Toy Haven, we want you to be happy with your purchase! If you change your mind, you have 14 days after receiving your order to return it.

✅ Return Conditions:

• The item must be unused, in its original packaging, and in resellable condition.
• Sealed products (such as blind boxes and building sets) cannot be returned if the seal has been broken.
• The return shipping costs are the buyer's responsibility unless otherwise agreed.

🚫 Non-Returnable Items:

• Opened Blind Boxes (due to their surprise nature).
• Opened or used building sets (LEGO-compatible, AREA-X, etc.).
• Pre-orders of limited edition items (cannot be canceled after confirmation).

💡 Need to initiate a return? Contact us at [info@toyhaven.nl] with your order number and details.

We process and ship all orders within 24 hours on business days.

Estimated Delivery Times:

📍 Netherlands → 1-2 business days
📍 EU Countries → 3-7 business days
🌍 International → 7-14 business days (varies by destination)

💡 Free shipping on orders over €60 within the Netherlands!

Once your order is shipped, you’ll receive a tracking link to follow your package.

📦 Questions about your order? Contact us at [info@toyhaven.nl]